5 Email Marketing Best Practices to Improve Your Campaigns

1. Optimise your Subject Lines & Preview Text

Email subject lines can make or break your email marketing campaigns. Your audience needs to be intrigued and the only way to make them open your email is by creating catchy subject lines with great preview text that expands on what’s inside.

2. Pay Attention to Segmentation & Personalisation

Campaigns perform better when the content is relevant to the reader — and that begins with personalisation. Email personalisation can start with inserting a first name and progress to segmenting your audience into smaller groups, each with different needs. That’s just the tip of the iceberg. With hyper-personalisation tools like dynamic content, behaviour triggers, and list filters, you can send relevant content to very specific audiences at times relevant to them.

3. Consistently Write Engaging & Personal Email Copy

If you want to write copy that converts, get personal and relevant. This allows for a real connection. And that’s exactly what your audience is looking for: a personal brand connection on a human level. How can you achieve this? Imagine that you’re writing for one person — a friend — and you’re talking directly to them. It needs to be a conversation.

4. Keep Up with Trends: Use Captivating Email Designs

Most email campaigns aim to increase engagement and conversion. Your email design plays a big role in this. When times change, email design trends change too. Here are some trends you can look at using for your next campaign to increase engagement.

  • The minimalist design — Simple, uncluttered emails get the point across fast. These emails are less distracting and guide the reader to the CTA faster.
  • Customer experience booster — When readers have a great digital experience, they return for more. These emails are designed to offer customers an extra service that they don’t expect. Examples of boosters include FAQs and answers, or tips on how to use a specific product.
  • Broken-grid layout — A big trend for 2021. The broken grid email design offers a fresh, stylish, and amazing look. Check out the example below from andreribeiro.co.
  • Video in email — It’s no secret that video content is more popular than ever. Online events, tutorials, and other forms of video conversational videos have exploded since the pandemic. Emails that include video lead to a 200–300% increase in click-through rates. It’s recommended to embed a video link because most email platforms have no video playback.
  • Dark mode compatibility — More and more people are jumping on the dark mode train. Optimise your email design to be compatible with dark mode by using transparent images and outlining black text in white. Don’t forget to test your dark mode emails.

5. Use Best Practice Tips for Emails on Mobile Devices

Yes, even in 2021, many emails are still not mobile friendly. This is a tragedy because Everlytic’s 2020 benchmarks report shows that at least 23.19% of email opens occur on a mobile device. Consider these best practices for optimising your emails for mobile devices:

  • Subject lines: Use 30 characters or less.
  • Preview text: Insert preview text to entice the reader to open the email and give them a better sense of what it’s about.
  • CTAs: Add your CTA close to the top of the email, so the reader doesn’t have to scroll to see it.
  • Font size: Ensure that readers don’t have to zoom in to read your email by using at least a 12-point font size.



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